Retail Store Policy
Thank you for your interest in purchasing through The Wimmera Grain Store's e store.
Our retail products are hand packed and dispatched by Axis Worx in Horsham.
Axis Worx is a social enterprise group who creates employment for people with disability in the region.
We therefore dispatch our e store (non trade orders) on a weekly basis from Horsham via Australia Post.
Delivery times vary depending on your location, Victoria normally takes up to 10 business days and the rest of Australia varies from 3-14 business days.
We ship via Australia Post and other local couriers depending on your location.
We take pride in carefully packaging our products to be sent to you. However if there is ever any damage (eg accident in transit), we take full responsibility to remedy the situation to your satisfaction.
We offer free shipping on e store orders (ie non trade orders) over $100, and for smaller orders postage starts at $9.95 or from $15.95 for our Discovery Boxes .
Free shipping offers apply within Australia, the only exception is bulky orders to remote areas. In this situation we offer subsidised shipping.
Return & Exchange
We genuinely hope you enjoy the products you have purchased through The Wimmera Grain Store e store.
However if you have concerns with a retail products purchased through us please email us at email@example.com within 30 days of purchase with a copy of your receipt and we will either replace the product if damaged or provide a full refund.
We take pride in the products we grow and sell and would welcome your feedback whether it is good or an area for improvement.